Square Terminal – Credit Card Machine to Acc

Reliable and efficient payment solution
This Square terminal has been a fantastic addition to my business. I purchased it a year ago, and it’s been performing flawlessly ever since. The setup was straightforward, and it’s incredibly user-friendly, which makes processing payments quick and efficient.One of the standout features is its versatility. It accepts all types of payments, including chip, contactless, and magstripe. The built-in receipt printer is a nice touch.I’ve also been impressed with its durability and reliability. Despite heavy use, there have been no issues with connectivity or performance. The battery life is excellent.Overall, this terminal has been a valuable investment. Highly recommended for any business looking for a reliable and feature-rich payment solution.

Easy to Use
I have both a traditional merchant account with a large bank, and a Square account because my business travels and sometimes a phone line is unavailable for my Verifone machines. Up until this Square register purchase, my staff were using Square phone readers (the plug in kind) on their cell phones where traditional phone lines were unavailable. Not a big deal, but sometimes phone batteries would run down quick. Same thing with the Square bluetooth cube: battery can run down much quicker and sometimes BT would disconnect when trying to make a sale. Additionally some customers didn’t feel comfortable with no printed receipt, or their card being swiped on someone’s phone. SO..this terminal is VERY NICE! It works exactly the same and looks the same as the Square phone app & dashboard, so no learning curve for staff. It even prints receipts, which is nice because some folks still don’t want receipts emailed or texted. This machine worked flawlessly right out of the box, and after a whole day of use the battery had barely gone down. You can easily connect to wi-fi anywhere. A power cord and accessories hub was included in my purchase, so even if the battery gets low, a quick plug in will keep you in business. The accessory hub allows you to connect via ethernet cable if you can’t use wi-fi, and it also has USB ports so you can connect other devices, charge phones, etc. The machine has a substantial weight to it and seems sturdily built. I can’t think of any negatives; I’m really surprised at how nice it is. I felt it was a little pricey but perhaps that is because it is new, and unlike traditional terminals, doesn’t require your bank to download software. So it acts more like a computer than a regular terminal. The print quality is very nice, and in your Square dashboard you can add a custom message to your receipts. You will also see any items you have created in your dashboard so you can keep track of which items sell the most; you can see and print reports from the terminal as well. Time will tell if it will hold up but for the first day of business it was excellent and I am very pleased with my purchase.

Square Makes Faulty Products and Provides Miserable Customer Support
I’ve now received three defective Square Terminals and can’t get decent customer support from Square.The first Square Terminal that I received would not power on directly out of the box, as it is supposed to according to the instructions that came with it and according to all of the information at Square’s website. So Amazon provided a replacement.The second Square Terminal that I received had the same problem. So instead of asking Amazon to replace it and incur another loss, I contacted Square. At first, my email was ignored, so I had to phone technical support. The person I spoke with confirmed that the Square Terminal should have powered up directly out of the box and the fact that it didn’t suggested a defective battery. So Square sent me a replacement.The third Square Terminal that I received powered up fine. But it wouldn’t connect to my iPhone hotspot at an event where there was no internet available. Again, I contacted Square for support. I’ve been emailing back and forth with a person identified only as Robert O who has been increasingly antagonistic and who refuses to refer the matter to his manager.When I tell Robert O what I’ve tried by way of troubleshooting, he tells me to do exactly the same thing I’ve already done. He keeps trying to blame my iPhone instead of troubleshooting the Square Terminal. My computer can use my iPhone hotspot, so there’s no problem with my iPhone. The problem is with the Square Terminal. Robert O told me to rename my iPhone, heedless of the problems that might cause with other devices that rely on my iPhone’s identity. I told him no. Robert O told me to phone my carrier for support. My carrier has nothing to do with the problem. The problem is with the Square Terminal. Again I asked Robert O to refer the matter to his manager or replace the defective unit. He now refuses to answer my emails.Perhaps my posting this review will get the higher-ups at Square to provide a solution or a properly operating replacement unit.