Canon G7020 All-in-One Printer Home Office | Wirel

DO NOT BUY – Reviews are WRONG
7 months in: DO NOT BUY – Terrible printer. This printer feels like a design from last century and if this old technology would just work but it doesn’t and fails on many levels. It will do nothing but add frustration to your life. We bought this printer based on the good reviews; they have to be wrong based on our 7 months with this printer.1) Screen on printer is small, very hard to see. (Our prior HP printer in same price point had a color touch screen but died after 8 years of great service. Wish I had bought another HP – lesson learned here.)2) Setting the Wi-fi name and password is archaic; I actually had to write my own procedure for doing this since entering characters on the screen is not straightforward… sometimes the cursor will advance on its own and sometimes it doesn’t and if you’re just entering the letters correctly that’s not enough. You must also watch the screen for when it stops indexing so you don’t start overwriting characters. On ALL other devices today, you simply choose your wi-fi from a list and enter a password. That’s not the way this one works; again, think how it was done 15 years ago.3) Firmware updates – Printer will not turn itself on and some settings cease to work until you are forced to immediately do the update – Canon thinks they’re the boss of the customer. I had to google and write my own procedure for this as well. The manual is very weak and poorly done. It comes with a windows CD and some info could be on there, but we rarely use a Windows machine anymore. More old tech or one-sided thinking.4) Increasing darkness on a copy is a simple one-button task on most other printers for the past 2-3 decades; here you must drill into numerous screens to perform this simple task. If you have a good original, this would not be needed. But sometimes, the original (e.g. cash register receipts) are light and need to be darkened and again this task is not quick and easy as other printers.5) Communication issues constantly occur. It goes offline and we reboot it often. My wife and I take turns dealing with these issues.6) Print job(s) do not print, giving an error message due to “encrypted job.” We are not doing anything but standard home printing. I printed 5 different items from my tablet, two don’t print so I think I just didn’t hit the button on those two. Reprinting those two works normally. Next day, my wife is printing and something hangs up, so she goes into the print queue to print all jobs including (unbeknownst to her) my two jobs from yesterday. Mine hung up due to encrypted job, but the others worked and the two that hung up worked normally for me. This repeatedly wastes out time, ink, and paper. Canon, why is this so hard for you and not for our old HP and others before that?!!7) Canon possibly doesn’t know what a Chromebook is, so printing is most difficult or non-existent making us switch to another device (phone or tablet) just to print a document. We worked on this issue for quite a while today and THIS is the issue that prompted me to finally write this review to warn others to avoid this Canon product.8) Some web documents are pdf and this Canon printer thinks it’s a photo and says to “load paper in rear tray.” It does this at other times also. The rear tray is for photos and we don’t print photos. Every time I’ve tried to use the rear tray, the paper skews to one side and makes a misaligned print or jams. We do not like sloppy, so then we try to change to front tray and this is usually impossible. It won’t clear the repeated error message, so I have to reboot the printer to clear the error message. I’ve never had this issue on any other printer.9) Rebooting printer is very slow; you must hold the on/off button for a few seconds (that’s okay except that it won’t beep or signal to tell you how long is enough as other devices do), then it takes a really long time to shut down. I had a Canon home printer about 25 years ago that made a lot of alignment noises and took lots of time to boot up before it was ready to print. Canon has kept that feature on this old tech unit, so more waiting while it boots. (Multiple HP home printers and those at work since 1995 have never had to do this; they are prompt and ready quickly such that it’s unobtrusive. Again, my mistake for buying anything Canon since this product destroys their reputation with me for any of their offerings; Canon should be embarrassed and ashamed to put this unit on the market.)10) Double-sided printing: It pauses quite a bit of time between printing the first side before pulling the page back in to print on the back side. My other home printers were almost instantaneous, only pausing a fraction of a second – worse than printers decades ago. I honestly don’t understand Canon; they should not be in this business if this is how they think it should work.11) Some Good: Unlike ink cartridges that are expensive used in many other printers, this printer comes with abundant ink and has ink reservoirs; printing seems to be more efficient and economical. This feature swayed us into the purchase. However, time is money and frustration is priceless for what other printers do seamlessly and with ease mean this is not the printer I want anywhere near me. Since it’s too late to return (I thought it would get better after we learned its nuances, but it doesn’t get better), one day this printer will get dropped on a hard surface to destroy it and it will not be in our home for years like the HP was. That will be a good day.