ASURION 4 Year Office Equipment Protection Plan ($
$44.99
Price: $44.99
(as of Mar 04, 2025 12:41:24 UTC – Details)
From the brand
No Additional Cost: You pay nothing for repairs – parts, labor, and shipping included.
Coverage: Plan starts on the date of purchase. Malfunctions covered after the manufacturer’s warranty. Power surges covered from day one. Real experts are available 24/7 to help with set-up, connectivity issues, troubleshooting and much more.
Easy Claims Process: File a claim anytime online or by phone. Most claims approved within minutes. If we can’t repair it, we’ll send you an Amazon e-gift card for the purchase price of your covered product or replace it.
Product Eligibility: Plan must be purchased with a product or within 30 days of the product purchase. Pre-existing conditions are not covered.
Terms & Details: More information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Terms & Conditions will be available in Your Orders on Amazon. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase.
Pasos –
Assurion tesponse to a claim
They were very helpful and easy to work with.
AYH80 –
Great purchase would recommend
Best purchase!
michael –
thank you for an excellent service
This would be the first time I have used this service for myself, and on this occasion I’m very glad that i did. I depend on the use of Ethernet signal extenders in my location to bring internet service to my home, and these are not especially inexpensive . . at over $200 per pair. if one unit of the pair should fail, i need to purchase another set to replace one defective unit . . . which will be good til the next two failures. Previously I have always heard and believed that extended warranty’s were generally a waste of money, because an actual defective item will usually fail before the manufacturers warranty is up. That has been my experience mostly. But when it came time when i needed to purchase my third set of signal extenders within a three year period — i decided that it could be a wise thing to purchase a four year warranty also. So i did, and three years later i have this occasion to be glad that i did.I tried to file online without assistance and that proved to be a little confusing at first —perhaps only for my lack of experience — but chat help was offered — and I accepted. With assistance of support it went well after that. Very helpful! I was emailed a label and instructions to print and return the defective item. When that was done i would receive an amazon gift credit for the original purchase price . . . Great!whoops! UPS!!! . . . per instruction, i was required to package the item and bring it to a UPS store. The problem — the nearest UPS store is on another island! So after a little detective work i did find a telephone number to call so that i would be able to speak with a live representative, and this time was made even more simple with customer service and support . . . The necessity to return the defective equipment was actually waived in this case, and a few hours later — the gift certificate was applied to my Amazon account.Just an amazing service that i will use again —especially on purchases of sensitive expensive electronic equipment that seem prone or tend to failure — like networking devices . . .
Tnpmommy –
WARRANTY PROCESS WAS EASY
The warranty process was very easy. Our shredder started making horrible noises and not shredding. Called the Assurion claim phone number and reported the claim. They sent a return label. We dropped off the box at UPS. Almost immediately we were emailed a confirmation that the package had been received. 3 days later we received an email that the item was not repairable and a gift card for the purchase price was added to our amazon account. Bought a new shredder…with the extended warranty again!
Tom –
It sounded like a good idea, printers are subject to problems at times.
that it runs with a 3 year protection of manufactures warranty.
just in –
They honored my warranty and fast service for sure
Bought a router and it went bad under warranty. While I wish it still worked I’m glad it was covered. All my electronics get a warranty!
NCMom –
A warranty purchase is the best thing to do!
This experience with Asurion was positive from the get go! Filed the problem online, got an email within 48 hrs with an explanation how to ship the printer to them, free, got almost daily email updates on the repair progress, then one that the printer was on its way back. It arrived packed so carefully, looking & working like a brand new one. An itemized repair summary was included. It was evident the repair tech was a professional & I totally appreciate the attention to detail.
Joss –
Hours of time wasted, printer remains useless
UPDATE: got the new box, same as the old box, still too big. More time on phone never did get resolved. Ended up finding a used HP laserjet printer at a yard sale, bought that and have happily used ever since.Now whenever anyone offers assurion protection for anything, I simply laugh and decline.This has yet to be resolved, if it gets resolved I will update.I really need a printer because I work remotely from home and live in a small town so print services aren’t a thing without a long drive. The printer started giving me an error code for a nonexistent paper jam and it wouldn’t clear.i started the claim process on the 25th of October. After performing troubleshooting I was told the box will be shipped out for me to send the printer in for repair.I received the box on the 31st, The box was huge, as wide as my door. I followed the instructions filled out the form (which stated to include all toner) and discovered I had to drop the box off at UPS. Unfortunately it was so big I couldn’t lift it to get it in my car. I called and was told they had scheduled a pick up for the next day.I slid the box outside and down my front steps to my driveway.Five days went by.I called again and they said they could not schedule a pick up however I could wait another week and they’d send out a smaller box, eventually, I called a friend who came over and helped me load the box into her car (mine was too small) and take it to the Ace hardware that is the pickup point for my town.More time passes. I get a message saying asurion is sending out a box for me to ship them my repair. (That they still have.)Yesterday, November 22nd, I received the printer back. All the doors and trays had been taped down with blue tape, there is a barcode sticker on the front and an orange dot sticker on the back, I’m overjoyed because needed to print an I9 for new job.Hooked it up, and it showed the exact same error cthat prompted me to open the claim. I opened the back door and a piece of plastic that appears to have broken off the printer falls out. It has about $70 of what was brand-new toner cartridges, some of which has shaken out all over the interior of the printer. I wipe it up as best I can.I originally purchased a printer for $230, to replace it with no cost over 600. Because of this I don’t want to be reimbursed for the printer I want it fixed— So I Check the status of the repair online and it says that they’re sending me a box and has an attached document for me to print and fill out. With the printer that they apparently don’t realize had already gone to them and come Back.I chat in, enter my info, then provide all the information a second time to the agent in the chat, And after much back-and-forth they said they’re sending me yet another box then I can go through the whole rigmarole of calling somebody to help me move the box to drop it off at UPS again.It was it about that time the battery on my phone died.I have spent 3 to 4 hours on hold, in chat, or on the phone trying to get this resolved. I made multiple calls over being told they would pick it up then they wouldn’t then I need to call UPS then I didn’t etc.I got the service plan because I needed a working printer without a lot of hassle. This has been an incredible amount of hassle and nobody I’m talking to seems to have any clue what is actually going on.I’ve bought asurion plans before but now, knowing what is required, never again. Given toner and time spent trying to get this resolved it would have been far less expensive to drive the hour to take it to a repair person in the nearest city . I doubt I will ever buy an “office equipment protection” plan from them again.