ASURION 4 Year Office Equipment Protection Plan ($
$78.99
Price: $78.99
(as of Mar 08, 2025 03:36:24 UTC – Details)
From the brand
No Additional Cost: You pay nothing for repairs – parts, labor, and shipping included.
Coverage: Plan starts on the date of purchase. Malfunctions covered after the manufacturer’s warranty. Power surges covered from day one. Real experts are available 24/7 to help with set-up, connectivity issues, troubleshooting and much more.
Easy Claims Process: File a claim anytime online or by phone. Most claims approved within minutes. If we can’t repair it, we’ll send you an Amazon e-gift card for the purchase price of your covered product or replace it.
Product Eligibility: Plan must be purchased with a product or within 30 days of the product purchase. Pre-existing conditions are not covered.
Terms & Details: More information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Terms & Conditions will be available in Your Orders on Amazon. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase.
jude –
honest company
received payment on time
TopHatJohnny –
Why Wouldn’t I?
When you spend a decent chunk of money on a product and you’d like the peace of mind in knowing that if anything happens to your product, Asurion takes care of business! Fast efficient and easy to work with! Only a fool would pass on adding an amazing protection plan as Asurion offers here!
Kim Young –
Asurion is great! Willing to work with you 🙂 Love, love!
Had problems with printer and I have contacted the maker, they were unwilling to help me, however Asurion went above and beyond to help me. Thanks Asurion!
D. C. –
They Really Pay
My Monitor was almost 4 years old when it died. I was not happy when they told me I had to ship it to their repair center. I didn’t have a box, so had to pay UPS to securely package it. Asurion paid the return shipping. After a week, I received a notice that it was beyond repair and I would receive an Amazon gift card in the amount of the original purchase. Needless to say I was surprised and happy. I recommend Asurion for monitors and electronics.
Tom G –
Asurion lost a part to my printer and stuck me with a $63 packaging bill
I purchased a $79 4-year protection plan for my Brother L3750 laser printer, a 50-something pound device. It failed after about 1.5 years. I tried to initiate a claim with Asurion, and they denied it twice, telling me to go to the manufacturer. The manufacturer said (correctly) that I was out of warranty. I then took that back to Asurion by email with documentation to try to open a claim and they said I couldn’t do so by email. I ultimately had to spend a couple of hours trying to get a claim filed, before ultimately giving up on doing it electronically and calling them.When I called for the claim, Asurion elected to repair the printer. They provided a shipping label, but said I had to package it and send it in. I ended up having to pay $63.33 to get the thing safely packaged (it’s huge, heavy, and has moving pieces, trays, etc. that would break in a heartbeat).I got the printer back in a couple of weeks and they fixed the electronic problem that I sent it in for. However, they apparently removed and lost a part: turning it on now results in the message, “Install the Waste Toner Box” (see photo). Even the scan feature won’t function without it (see second photo).I called to ask Asurion to address the Waste Toner Box issue and also to reimburse the packaging costs. They’re taking steps to try to find the box and get it to me (I’ll update if not satisfactorily addressed). However, they refused to reimburse the packaging costs. The first rep said “We won’t pay for that because we already paid for your shipping label.”I called back today to speak with someone else and the phone rep argued (politely) that this very Amazon page doesn’t say what it clearly says: “No Additional Cost: You pay nothing for repairs – parts, labor, and shipping included.” I asked him to point me to where in the Terms and Conditions it carves out packaging costs from “No Additional Cost” and he argued that because the T&C didn’t mention packaging, that meant it wasn’t covered.I said I intended to file a notice of intent to arbitrate and escalated to a supervisor. The supervisor said to email them the receipt and their accounting department would decide whether to approve reimbursement.To summarize:* Their online claim filing system doesn’t work.* Their “24/7 chat” system never connects you to a live person (I tried 4 or 5 times)* They made me package up and ship back a 50-something pound printer.* They lost a part to that printer rendering it nonfunctional then shipped it back to me.* They refused to cover the packaging costs and honor their advertising of “No Additional Cost”. We’ll see – maybe they’ll make it right after I threatened arbitration.This is horrendous. Given the amount of time and cost involved, I won’t be purchasing another Asurion plan. I’d rather just buy a second device if the first one fails.11/9/24 update: Asurion claims they never removed the Waste Toner Box so it’s not missing. Even though the printer they sent back to me says to install one. They also haven’t responded about the packaging cost reimbursement despite saying they would do so within 3 business days (which would have been several days ago).
Jorel –
Responsive
The customer service was responsive and went above and beyond in assisting me to feel satisfied with my purchase. Thank you!
Amazon Customer –
Easy to use. Worked as expected
I was really pleased that they sent me a box for the product to be sent to a repair facility to attempt a repair. My item was apparently not repairable but I quickly received an amazon gift card for the policy face value. Would buy coverage on high use product again
samantha –
Patient
The technical support technician was patient, helpful and polite. He assisted me in setting up my printer on line. It is working just fine I’m glad I purchased the plan, I could be still trying to set up myself. I know I could have called canon for help, but I purchased the Asurion plan so I wanted to make use of it. Thank you David for helping me